Cancellation Policy

Before dispatch: 100% refund (less any applicable payment gateway charges).
Post dispatch: No refund.

Complaints & Returns

1. Quality Issues:
If the product quality differs from the description, Packzio will replace the item. Return freight will be borne by us, and replacements will be shipped at no additional cost.

2. Damaged in Transit:
If the package appears damaged, kindly do not accept the delivery. If urgent, please note the damage clearly on the courier slip/transporter LR before accepting.
Email us photos of the damaged goods, and we will provide a refund, credit, or replacement as per your preference.

3. Manufacturing Defect:
Goods with manufacturing defects will be replaced or refunded after verification.

4. Customer Cancellation After Dispatch:
If an order is canceled after dispatch, the refund will be processed, but shipping charges will be borne by the customer.

Before dispatch : 100% refund less any payment refund charges if any.
Post dispatch : No refund

Complaints :
· Quality - if found to be different than description will be replaced . Return freight of lot will be borne by us and new will be sent at our cost too.
·   Damaged in transit -do not accept the goods . If very urgent then pls mention same on the courier slip/transporter LR before accepting the same.
·   Please intimate the quantity of damaged pcs with proof by attaching pictures by email and we will refund your money/credit your account /replace the defective goods.
·   If the customer cancels any order before order dispatch, then the money would be refunded. In case the shipment has been dispatched, then refund would be given, but Customers will be responsible for shipping charges against canceled orders.
·   In case of damage, kindly do not accept.
·   In case of manufacturing defect, goods will be replaced/refunded as per need.

Cancellation Policy